We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.
We have a 30 day, 100% money-back guarantee! If there are any issues or concerns with your order, contact us as soon as possible at [email protected]. In your email include a description of the issue you may be experiencing and a photo of the applicable item(s) or concern as well. A photo is always required for any refund or replacement to be processed.
Please note: All refunds will be credited back to the payment method used during the checkout of the order in question. We will not refund any products if they have already been discarded.
We offer free shipping for a majority of the states! There are limits on our free shipping parameters, please view the chart below to see if you qualify! Please view the chart below for find your shipping rates. To learn more about how and when we ship click here!
YES! That’s why we created our AutoShip Program for our Full-Size Fat-Free Biscotti. All you have to do is log into your account (or create one), add the products to your cart as you normally would, in checkout click autoship and save 7% on your Biscotti order! Click here for more information!
Please allow 1-2 days for processing your order. We do not ship orders over the weekend, only Monday thru Friday. During a major sale processing might take a bit longer. We ship via UPS this shipping zone map is a great way to see when your best estimated delivery date will be, we will send you tracking after the first scan with UPS to your email used on your order.
If your order has perishable goods in it and it’s placed on a Friday before 2 pm, we will likely wait to ship that until Monday to avoid a day sitting without movement in transit.
If you have not received your order and your tracking number marks it as delivered, please contact us at [email protected] We will work with our carrier to find the package and, if need be, provide a refund or replacement order for you.
We do have a kosher selection! You can check out our Kosher Products here.
We accept the following payment methods:
Credit Cards: American Express, Discover, MasterCard and Visa, PayPal.
* Please note: If a credit card authorization fails, we reserve the right to cancel your order without notifying you. DIJAS Natural Foods cannot work out credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution, then place the order again when the problem is resolved.
Yes, we are working through some technical difficulties regarding our gift card program.
Our gift cards are digital and can be emailed to whomever you choose and you can select the day that the gift card is sent, perfect for birthdays and holiday presents!
Please keep in mind that gift cards expire 12 months after they arrive in your email.
Gift cards cannot be purchased using any sale or promo code and cannot be used in conjunction with any sales.
Lost gift cards cannot be replaced without the original email receipt.
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside of it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to